We know, no one likes reading these kinds of long legal jargon filled information but business is business and we want to keep you happy and safe. Loving Surf is a team of kind and understanding people, if there is anything you need clarifying or have questions please check our FAQs or email us directly.
Risk Acceptance Agreement
By booking with Loving Surf for any or all services you acknowledge, understand and agree upon below terms and conditions fully and waive any and all claims you may have against Loving Surf.
This document is construed in accordance with the English Language and in case of any conflict between the English Language version of this document and any translation; the English Language version shall take precedence and shall prevail.
References to Loving Surf include its partners, officers, employees, members, servants and/or agents. References to “claims” include any claims for any type of damages, compensation, costs (including legal costs), awards and/or any other form of loss and/or liability. References to “liability” include any liability in contract, for breach of any duty of care, under any legislation and/or under any other legal basis.
Safety and Insurance
I confirm and fully disclosed to Loving Surf of any injury, disability, allergy, medical and/or health condition (whether past or current) before arrival. I understand failing to do so may increase the risk of injury. I declare that I am medically and physically fit and able to participate in the services and will notify Loving Surf of any change to my medical condition, fitness or ability to participate.
Surfing is inherently dangerous. Injury and/or death may result from water hazards, other surfers, underwater hazards and marine life and other risks which I may be exposed to while surfing. I understand and acknowledge the risks which are associated with surfing. I acknowledge that accidents can and do happen which may result in me being injured or even killed. I have voluntarily read and understood this warning and accept these risks.
Loving Surf accepts no responsibility for any liability, public liability or accident liability, under any service offered by Loving Surf including lessons and surf guiding for its clients. You accept that accidents happen and that Loving Surf is not responsible in any way for any injury, death, or loss/damages of belongings. Therefore it is highly recommend that you take out travel and medical individual insurance before arrival.
Loving Surf cares for your personal safety and advice in order to avoid injury or risk. In booking our services you agree to listen carefully to all instructions for your own safety and for the safety of other people.
Loving Surf offers sets up non-mandatory insurance that prevent extra costs in event of damages to surf equipment:
Property insurance: 30 € / person
Covers eventual unwitting damages on any items belonging to Loving Surf. In case of damage, no additional fees will be charged.
The underwriting (subscription) of those insurances does not exempt the client to its obligations. The respect of safety instructions, as well as the good treatment of any equipment is required. Loving Surf will show to its clients how to take care of the equipment and will explain the rules of priority on the surf spots.
In the case of non-subscription to these insurances, of non-compliance of safety rules and/or in the case of intentional degradation of the equipment (even if the client subscribed to the insurance), Loving Surf reserves the right to ask the accused, the immediate payment or the full reimbursement of expenses incurred. It is the decision of Loving Surf to define the amount of the repair cost or replacement of the equipment. Defined from the price of the local market and the expertise of our suppliers / shapers, this amount is non-negotiable.
Booking and Cancellation
These are the conditions applicable to holidays and lessons booked with Loving Surf and should be read carefully.
The booking of the stay is confirmed on receipt of the deposit (20%). The remaining amount is payable upon arrival to Loving Surf in cash (euros or equivalent in dirhams). Exchange rate is based on date of payment of final price. Loving Surf has the right to alter or adjust pricing, please check price at time of booking. All prices, unless specified otherwise, are in euros. We are not responsible for any fees incurred due to currency exchange or fees charged by your credit card/bank for processing payment in either currency. Furthermore, we are not responsible for extra fees charged by third party.
Once the booking deposit has been paid, no refund can be done in case of cancellation. If the cancellation is done more than 1 month before the scheduled date, it is possible to keep the deposit paid for a next stay. If the cancellation occurs after this month delay, the deposit is kept by Loving Surf as compensation. Loving Surf does not offer refund if the customer is indisposed during his stay (injury / illness).
Loving Surf does its best to offer you the best conditions to surf. Nevertheless, we are not responsible of the climatic conditions. In the rare cases where the conditions do not allow us to surf, no refund will be granted to compensate for the surf, yoga or any other activity organized by Loving Surf or third party suppliers. On the other hand, we will propose you alternative activities. Loving Surf is not required to offer you a refund.
If a member of the team Loving Surf is not able to fulfill its functions, we guarantee that we will do our best to substitute another qualified surf coach.
Alterations to your holiday by Loving Surf: It is unlikely that we will have to make any changes to your holiday, but occasionally small changes may be made, which we reserve the right to do at any time. Most of these changes are minor and we will advise you at the earliest possible date.
If a customer wants to change the details of his trip (dates, schedules, reserved activity or package) it is the decision of Loving Surf to decide if, yes or no, the change is possible, and under what pricing conditions.
If a customer is acting in a disruptive manner, behaving irresponsibly, with violence or disrespectful attitude towards another person, the furniture or equipment placed at its disposal, Loving Surf has the right to ask him to leave immediately. In this case, it is the responsibility of Loving Surf to decide if, yes or no, a refund may be granted. This decision is non-negotiable.
Loving Surf may act as an agent in the arrangement of travel services and accepts no liability for any injury, loss, damage, accident, delay, irregularity or costs incurred that may arise to any passenger or third party resulting from the passengers or third party’s use. Some of our service providers (e.g. Transfer Companies ) will have additional booking conditions. As agents for these providers we do not take responsibility for any omission, default, neglect or accuracy of any information or statement made by them. Some service providers may require additional booking forms to be completed in order for the reservation to be completed.
Our team is very attentive to your safety in and out of the water. We guarantee you to do our best in order to take you in safe surf spots and places.
The customer is responsible to take care of his personal effects within the establishment as well as on the places of activities. Loving Surf does not take the responsibility on the personal effects of customers, even in the event of a theft or deterioration. We recommend you to take care of your personal effects at any time and leave the objects of value in your rooms.
I agree that photographic, video and/or sound recordings in any medium made by Loving Surf of my participation in their services may be used for the general promotion of Loving Surf including in printed copy and via the internet, without financial compensation. If you do not want your photos or videos to be used, please mention it expressly as soon as th confirmation of your stay is done.
The data that we collect through our web site are strictly reserved for our own use and will not be shared with any other public or private entity. We do not sell or give any information concerning our customers to external sources. If you wish to correct, update or delete any information concerning you, within our system, send us the details of your request to firstname.lastname@example.org
Our IT servers, identify your IP address and work with others to assist us in the maintenance and improvements of our computer tools. This information is transmitted in the form of anonymous statistics, in order to establish the rates of associates the higher of the day or week, the pages containing errors, and to determine the effectiveness of our marketing. This information is in no case used, for other things.
Images and content on Loving Surf website are protected by copyright and must not be copied, saved or used in any format other than your permitted use of this site. Tradmarks and logos displayed on this website are the property of Loving Surf and users are prohibited from usage without expressed consent.
Loving Surf makes no warranty or representation in regards to the activity provided as published on the website. Loving Surf has no liability for any act, omission or default, whether negligent or otherwise casued by any activity supplier. Loving Surf is not liable to you or any other person for any injury, damage or loss however caused in connection to the use of website or linked website by undertaking an activity booked on the website.
At Loving Surf, we strive to deliver outstanding services and experiences in Morocco.
We value your business and your privacy. We recognize that privacy is an important issue and at Loving Surf, your privacy is extremely important to us. Our priority is to reassure you that your data is completely secure at every stage of your experience with Loving Surf.
Your data may be used to ensure Paypal provides Loving Surf and its customer’s payment processes of the highest security and quality.
Please be assured no personal details will be shared outside of Paypal and Loving Surf.
Please be assured that your data is only kept within these trusted and secure providers. We do not store your information within an internal database system. Loving Surf will only communicate with clients via phone, SMS and email who have explicitly given their consent to use their data in this manner.
Our Services will be governed by and construed in accordance with the laws of Morocco. All disputes, controversies, or claims arising out or in connection with the use of our Services shall be submitted to and be subject to the jurisdiction of the courts of the country of Morocco. Thus, in the event of any and all disputes arising from the use of our Services or in connection with, the courts of the country of Morocco will have exclusive jurisdiction.
2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).
3. About cookies
3.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
3.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
3.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
3.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
4. Our cookies
4.1 We may use both session and persistent cookies on our website.
5. Analytics cookies
5.1 We use Google Analytics to analyse the use of our website.
5.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
5.3 The analytics cookies used by our website have the following names: _ga, _gat, __utma, __utmt, __utmb, __utmc, __utmz and __utmv.
5.4 The information generated relating to our website is used to create reports about the use of our website.
6. Third party cookies
6.1 Our website also uses third party cookies.
7. Blocking cookies
7.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
7.2 Blocking all cookies will have a negative impact upon the usability of many websites.
7.3 If you block cookies, you will not be able to use all the features on our website.
8. Deleting cookies
8.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
8.2 Deleting cookies will have a negative impact on the usability of many websites.
10. Our details
10.1 This website is owned and operated by Surf Maroc Limited.
10.2 Our registered office is at Surf Maroc Limited, Suite 11, 23 Engineer Lane , Gibraltar, GX11 1AA and all our conditions are subject to British Law.
10.3 You can contact us:
(a) using our website contact form;
(b) by telephone, on the contact number published on our website from time to time; or
(c) by email, using the email address published on our website from time to time.